Last updated September 2026.
Every digital product sold here (currently: the Verified Badge subscription) is covered by this policy. Creating a Snikus account and using the free platform at snikus.com is separate and always free.
Payments are processed by Paddle.com, our Merchant of Record, who handles the charge, your receipt, and any approved refund. Your card/bank statement will show "Paddle.com" or "Paddle.net" — Nexilant is Snikus's own checkout brand, not a separate biller, so it never appears on a statement.
Not happy with a purchase within 7 days of the charge? Submit a refund request from Manage subscription and we'll refund that charge in full, no questions asked. After 7 days, charges already billed are non-refundable, but you can cancel any time to stop future renewals.
Submitting a request doesn't refund you instantly — it's reviewed by the Snikus team, typically within a few business days, and you'll get an email either way. Your Verified Badge stays active while a request is pending; it's only removed if/when the underlying subscription is actually canceled or refunded in Paddle.
Submit a cancel request any time from Manage subscription. Cancelling stops the next renewal — it does not retroactively refund a period already paid for, outside the 7-day window above. Your access stays active until the end of the period you've already paid for.
Reach out via Help & Support on the main Snikus site if anything here needs clarifying, or if a charge looks wrong.