Refund Policy

1. 3-Day Money-Back Guarantee

At Nexilant, we stand behind the quality of our browser extensions and tools. We offer a risk-free 3-Day Money-Back Guarantee on all new subscriptions and license purchases.

If you are not completely satisfied with our software within the first 3 days of your purchase, you may request a full refund, subject to the conditions listed below.

2. Eligibility for Refund

To ensure fair usage of our digital products, refunds are generally approved under the following circumstances:

• The software is not working on your device due to a technical error that our support team could not fix within the initial 3-day window.
• You were charged twice (duplicate payment) due to a system error.
• The product features are materially different from the description provided on our official website.
• Your refund request was submitted before the 3-day window expired.

3. Non-Refundable Scenarios

As we sell digital software licenses that provide immediate access to premium features, we reserve the right to decline refunds in cases such as:

• Requests made after the 3-day guarantee period has expired.
• Accounts that have violated our Terms of Service (e.g., reverse engineering, license sharing, or illegal distribution).
• Refund requests for renewal payments where the user failed to cancel their subscription before the billing date.

4. Processing Time & Method

Refunds for orders placed through Paddle.com (our Merchant of Record) are handled in accordance with their standard processing times.

• Approval Time: Our team reviews and approves requests within 24 hours.
• Refund Transfer: Once approved, funds typically appear back in your original payment method within 3 to 5 business days depending on your bank's policies.

5. How to Request a Refund

To start a refund request, please contact our support team with your Order ID and the email address used during purchase.

Email: support@nexilant.com
Response Time: We aim to respond to all queries within 12-24 hours.