Refund Policy

1. 7-Day Money-Back Guarantee

At Nexilant, we stand behind the quality of our browser extensions and tools. We offer a risk-free 7-Day Money-Back Guarantee on all new subscriptions and license purchases.

If you are not completely satisfied with our software within the first 7 days of your purchase, you may request a full refund, subject to the conditions listed below.

2. Eligibility for Refund

To ensure fair usage of our digital products, refunds are generally approved under the following circumstances:

• The extension/software is not working on your device due to a technical error that our support team could not fix.
• You were charged twice (duplicate payment) due to a system error.
• The product is materially different from the description provided on our website.
• You requested a cancellation within the 7-day window.

3. Non-Refundable Scenarios

As we sell digital software licenses that cannot be "returned" in the traditional sense, we reserve the right to decline refunds in cases such as:

Requests made after the 7-day guarantee period has expired, or if the user has violated our Terms of Service (e.g., sharing license keys illegally).

4. Processing Time & Method

Once your refund request is approved by our team, we will initiate the transaction immediately.

• Approval Time: We review requests within 24 hours.
• Refund Transfer: Funds typically appear back in your original payment method within 3 to 4 business days depending on your bank.

5. How to Request a Refund

To start a refund request, please contact our support team with your Order ID and the email address used during purchase.

Email: support@nexilant.com
Response Time: We aim to respond to all queries within 12-24 hours.